Returns & Exchanges
At Access Denied, we prioritize the freshness and safety of your food products, which is why we offer a 14-day return window for unopened and non-perishable items. Due to health regulations, perishable goods cannot be returned unless they arrive damaged or defective.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and photos of the items you wish to return or exchange.
Verification Review
Our quality control team will review your request to ensure the items meet our safety standards and are eligible for return under food safety guidelines.
Secure Packaging
Place the unopened items in their original packaging and use the prepaid shipping label provided by our team to ensure a tracked delivery.
Refund Processing
Once we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing